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Frequently Asked Questions
Minimum order value is US $ 5.000 per shipment. Furthermore, there will be minimum order quantity per item.
Our sea port is at Tanjung Perak, Surabaya, Indonesia.
Yes you can do it. Any LCL shipment will be charged additional US $ 150 per shipment.
We require 50% deposit for TT payment method. Balance payment must be wired in full amount within 5 ( five) days after we send copy shipping documents.
Term of payment
- Sea Shipment – 50% deposit to start order. Full balance to be paid within 5 days of receipt of fax or email copy of all shipping documents. Original documents sent immediately on receipt of funds. IMPORTANT : On receipt of copy of documents balance must be paid within 5 days.
- Air Shipment – 50% deposit to start order. Balance due prior to shipment of goods.
You can use either Telegraphic Transfer (T/T), Letter of Credit ( LC ), OADI (Open Account Document Instructions), Paypal, and Instapay (for Credit Card).
Of course yes!
- We can provide free samples with maximum amount of $ 50 per shipment. Any balance sample invoice will be on buyer account.
- Sample freight will be fully on buyer account. You are also welcome to use your own courier account.
- Both sample cost and freight must be paid in full payment before we send the sample. No pre-paid sample freight is acceptable
Of course Yes!
Please let us know the specific. You could send us your design, photos or your ideas for customize product and we will try to produce it as your request.
We usually doing FOB, Ex Work (Ex Factory), DDP, Air Shipment, etc.
- Our general delivery time would be around 75 -120 days after order confirmation. It greatly depend on type of products, quantity and production capacity. For new items would surely take longer items than re-order items. We will advise you on case-per-case basis.
- Our counting days of delivery time starts when we receive deposit.
We strictly do not take any order cancellation or quantity reduction once the order is confirmed. No deposit will be refunded for order cancellation . No cancellations are accepted once orders have been confirmed.